Terms of Sale

Please read these Terms of Sale carefully before placing an order with Us.

These Terms of Sale, together with any other documents referred to herein (unless otherwise stated), set out the terms under which Goods are sold by Me to consumers through this website, suziepeters.com (“My Site”).

These Terms of Sale explain who I am, how My Goods will be provided to you, how you or I may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information.

You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through My site. These Terms of Sale, as well as all Contracts, are in the English language only.

The following documents may also apply to your use of My Site:

1. My Terms of Use, available at www.suziepeters.com/terms-of-use/ , apply to your use of My Site. These terms are also referred to below.
2. My Privacy Policy, available at www.suziepeters.com/privacy-policy/ . This is also referred to below in Part 22.
3. My Cookies Policy, available at www.suziepeters.com/cookies-policy/ . This is also referred to below in Part 22.
4. My Acceptable Usage Policy, available at www.suziepeters.com/acceptable-usage-policy/ . This is also referred to below in Part 3.

Definitions and Interpretation

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

1. “Contract” means a contract for the purchase and sale of Goods, as explained in Part 11;
2. “Contact Tools” means any online communications facility that I make available on My Site enabling you to contact Me including, but not limited to, contact forms and live chat;
3. “Goods” means the goods sold by Me through My Site;
4. “Order” means your order for Goods;
5. “Order Confirmation” means Our acceptance and confirmation of your Order;
6. “Order Number” means the reference number for your Order; and
7. “I/Me/My” means Suzie Peters.

Unless the context otherwise requires, each reference in these Terms of Sale to:

8. “writing”, and any similar term, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
9. a “statute” or “a provision of a statute” is a reference to that statute or provision as amended or re-enacted at the relevant time;
10. a “Part” or “paragraph” is a reference to a section, part, or clause of these Terms of Sale.

Information About Me

My Site is operated by Me.

How to Contact Me

To contact Me with general questions, complaints, the Goods or your Order, cancellations by email, please email Me at contact.me@suziepeters.com, to contact Me by telephone, please call Me on 07530 641946, and to contact Me by post, please write to Me via my publisher at:
Suzie Peters
c/o GWL Publishing
2 Little Breach
Chichester
West Sussex
PO19 5TX
United Kingdom.

Access to My Site and Use of My Site

Access to My Site is free of charge.

It is your responsibility to make the arrangements necessary in order to access My Site.

Use of My Site is subject to My Website Terms of Use, available at www.suziepeters.com/terms-of-use/ . Please ensure that you have read them carefully, that you understand them, and that you agree to them.

Changes to these Terms of Sale

We may alter these Terms of Sale from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If I do so, details will be highlighted at the top of this page. If the changes are likely to affect your Order, I will inform you in advance by email and you may contact Me to end the Contract before the changes take effect. If you end the Contract for this reason, you will receive a refund for any Goods paid for but not received.

If any part of the current version of these Terms of Sale conflicts with any previous version(s), the current version shall prevail unless I explicitly state otherwise.

Business Customers

These Terms of Sale do not apply to customers purchasing Goods in the course of business. If you are a business customer, please consult My publisher (see Part 4).

International Customers

Please note that I only deliver within the United Kingdom.

Goods, Descriptions, and Changes

I make all reasonable efforts to ensure that all descriptions and images of Goods available from Me on My Site match the actual Goods. Please note:

1. Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product due to differences in computer or device displays and lighting conditions;
2. Images or descriptions of packaging are for illustrative purposes only and the actual packaging may vary between the actual Goods and the description.
3. Please note that Part 9.a does not exclude My responsibility for mistakes due to My negligence. It refers only to minor variations in the correct Goods, not to different Goods. If you receive Goods that are not as described, please refer to Part 14.
4. Minor changes may be made to certain Goods from time to time. This may happen between you placing your Order and the Goods being dispatched.
5. Minor changes may be made, for example, to reflect changes in relevant laws and regulatory requirements or to address particular technical or security issues.
6. Minor changes will not change the main characteristics of the Goods and will not affect your use of those Goods.
7. For Certain Goods, more significant changes may also be made to the Goods from time to time i.e. paperback and e-book covers.

Pricing

I make all reasonable efforts to ensure that prices shown on My Site are correct. I may change prices from time to time, as directed by My publisher. Changes in price will not affect any Order that you have already placed.

Currently, Paperback books do not carry VAT. However, whilst I currently do not sell e-books, digital books do carry VAT.

All prices are checked before I accept your Order. If I have shown incorrect pricing information, I will inform you of the mistake in writing by email.

If the correct price is lower than that shown when you make your Order, I will simply charge you the lower price.

If the correct price is higher than that shown when you make your Order, I will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). I will not proceed with processing your Order in this case until you respond. If you do not respond within 7 days, I will treat your Order as cancelled and inform you of the cancellation in writing by email.

If I mistakenly accept and process an Order where an obvious and unmistakeable pricing error has been made, which you could have reasonably recognised as mispricing, I have the right to end the Contract, refund any sums paid, and require you to return the affected Goods to Me, undamaged and the security tab unbroken.

Delivery charges are not included in the price of Goods shown on My Site. Delivery options and related charges will be presented to you as part of the order process.

Orders and How Contracts Are Formed

My Site will guide you through the ordering process. Before submitting your Order, you will be given the opportunity to review and amend it. Please ensure that you check your Order carefully before submitting it.

If you provide Me with incorrect or incomplete information during the order process, please contact Me as soon as possible. Where any information is required, it will be stated on My Site, either in the product descriptions or during the order process, as applicable.

If I cannot process your Order due to incorrect or incomplete information, I will contact you to ask you to correct it or provide the missing information required for Me to supply the Goods to you.

If you do not provide the required information within a reasonable period of My asking for it, or if the information is inaccurate or incomplete, I may either end the Contract or charge you a reasonable sum as compensation for the extra work required as a result.

I will not be responsible for supplying the affected Goods late or for not supplying the affected Goods if this is due to you not providing Me with the required information within a reasonable period of My asking for it.

No part of My Site constitutes a contractual offer capable of acceptance.

Your Order constitutes a contractual offer. My acceptance of that offer is indicated by Me sending you an Order Confirmation by email.

Only once I have sent you an Order Confirmation will there be a legally binding Contract between Me and you for the sale of the Goods.

Order Confirmations contain the following information:

1. Your Order Number;
2. Confirmation of the Goods ordered including full details of their main characteristics;
3. Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery, and other additional charges;
4. Estimated delivery date(s).
5. We will also include a paper copy of your Order Confirmation with your Goods]

Please quote your Order Number if you contact Me about your Order for any reason. You do not have to do this, but it may help Me to locate your Order and help you more quickly and easily.

In the unlikely event that I cannot accept your Order, I will inform you in writing by email and explain why. No payment will be taken under normal circumstances. If I have taken payment, any such sums will be refunded.

I may not accept your Order because the Goods are out of stock, because of unexpected limits on My resources that I could not have reasonably planned for, because I have identified a mistake in the description or price of the Goods, or because I am not able to meet a delivery deadline that you have set.

Payment

Payment for Goods and related delivery charges must always be made in advance. You will be prompted to provide payment details during the ordering process.

I accept the following methods of payment:

1. PayPal Account
2. Credit/Debit Card

If you believe that I have charged you an incorrect amount, please contact Me as soon as possible to let Me know.

When You “Own” the Goods

For published works, under the UK copyright law you “OWN” the paperback book, but not the content and you may not reproduce it, BUT you do not “OWN” an e-book, or any rights to the content. For an e-book you only have a licence in perpetuity to read the e-book only. The ownership of a paperback passes to you once I have received payment in full of all sums due.

Delivery

All Goods purchased through My Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the ordering process.

I will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, I will inform you as soon as possible and will take steps to minimise the impact of the delay.

If there is a risk of a substantial delay to delivery, you may contact Me to end the Contract and will be refunded any sums paid for Goods that you have not received.

If you (or someone on your behalf) are not available at your address to take delivery of the Goods and they cannot be posted through your letterbox, the courier/postman may leave a note informing you of how to arrange for re-delivery or of where to collect the Goods.

If you do not arrange to have the Goods re-delivered or do not collect them, you may be contacted to ask for further instructions.

You may be charged for storage and for further delivery costs. I may charge you a reasonable sum in compensation for any net costs incurred by Me as a result.

In the unlikely event that I do not deliver the Goods on time (within 30 calendar days of the Order Confirmation or as otherwise agreed or specified), you have certain legal rights. If any of the following apply, you may treat the Contract as being at an end immediately:

1. I have refused to deliver the Goods;
2. In light of all relevant circumstances, delivery within the specified or agreed time period was essential; or
3. You told Me when ordering the Goods that delivery within the specified or agreed time period was essential.
4. If you do not wish to cancel under Part 14 paragraph 7, or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If I fail to meet the new deadline, you may then treat the Contract as being at an end.
5. You may cancel all or part of your Order provided that separating the Goods in your Order would not significantly reduce their value.
6. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you.
7. If any cancelled Goods are delivered to you, you must return them to Me undamaged, and the security tab unbroken. Please contact Me using the details provided above in Part 3.

Responsibility for the Goods passes to you once I have delivered the Goods to the address you have provided.

As explained , I will not be responsible for delivering Goods late or for not delivering Goods if this is due to you not providing Me with required information within a reasonable period of My asking for it.

Faulty, Damaged, or Incorrect Goods

This Part 15 provides a summary of your legal rights as a consumer. These rights may be subject to certain exceptions. For full details please refer to the Citizens Advice website or contact them on 0808 223 1133. Nothing in these Terms of Sale will affect your legal rights.

The Consumer Rights Act 2015 requires that goods must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of a product, your legal rights are as follows:

1. Beginning on the day that you receive the Goods (and licenced ownership of them) you have a 30 calendar day right to reject them and to receive a full refund if they do not conform as stated above, provided the Goods are undamaged and the Security Tab is unbroken.
2. Please note that you will not be eligible to claim any refund under this Part 15 if:
   1. You had the opportunity to examine the Goods before purchase and the problem(s) should have been obvious to you; or
   2. You have caused the problem(s) yourself, for example, through misuse or intentional or careless damage; or
   3. You have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Me and the problem(s) has/have resulted from your use of the Goods for that purpose; or
   4. The problem(s) is/are the result of normal wear and tear; or
   5. You have changed your mind (please refer to Part 16).
   6. If there is a problem with the Goods, please contact Me using the details provided above in Part 3.

If you exercise your legal right to reject the Goods, you must return them to Me undamaged and the Security Tab unbroken.

To return Goods to Me for any reason under this Part 15, please post them to My publisher. Please contact Me using the details provided above in Part 3.

Your Rights to Cancel and End the Contract

If the Goods are faulty or misdescribed, you may have a legal right to end the Contract, to have the Goods replaced, or to get a full or partial refund. Please refer to Part 15, above, for more information.

If you are a consumer and have changed your mind, you may have a legal right to a “cooling-off period” within which you can end the Contract for any reason. Please refer to Part 17, below, for more information.

If you wish to end the Contract because of something I have done or are going to do, please refer to Part 18, below, for more information.

Cancelling and Ending the Contract if You Change Your Mind

If you are a consumer, the Consumer Contracts Regulations 2013 give you the legal right to change your mind and end the Contract for any reason. This twenty-one calendar day period begins once your Order is complete and I send you the Order Confirmation, i.e. when the Contract is formed, and ends as set out below.

The only circumstance in which you cannot withdraw your order is where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered and the Goods themselves are undamaged and the Security Tab is unbroken.

If the Goods are being delivered to you in a single instalment, the withdrawl period ends twenty-one calendar days after the day on which you (or someone you nominate) receive(s) the Goods.

If the Goods are being delivered in separate instalments on separate days, the withdrawl period ends twenty-one calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.

If you wish to end the Contract, you must inform Me within the twenty-one calendar day period. You may inform Me in any way you wish (including by email, post, or telephone). Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and, where possible, your email address and telephone number.

Your cancellation notice is effective from the date on which you send it. Provided you send your cancellation notice or contact Me directly by 23:59:59 on the final day of the withdrawl period, your cancellation will be valid and accepted. The terms as laid out above in Part 17 paragraph 2 apply.

Please note that this right to cancel may not apply in the following circumstances:

1. The sealed container in which the good(s) were delivered is opened;
2. If the Goods are removed from the cellophane bag and the Security Tab is broken;
3. If the Goods have been personalised for you by Me;
4. If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.

Cancelling and Ending the Contract Because of Something I Have Done or Will Do

You may have the right to cancel and end the Contract because of something I have done or have informed you that I am going to do. This right to cancel applies in the following circumstances:

1. I have informed you about an upcoming change to these Terms of Sale that you do not agree to (see Part 6.1);
2. I have informed you about an upcoming change to the Goods that you do not agree to (see Part 9.4);
3. I have informed you about an error in the price or description of the Goods and you do not wish to proceed;
4. There is a risk that delivery of the Goods will be substantially delayed due to events outside of Our control (see Part 14 paragraph 3);

You have a legal right to end the Contract because I have done something wrong (including where I have not delivered the Goods on time and the circumstances in Part 14 paragraph 3 or 14 paragraph 8 apply).

If you cancel and end the Contract for any of the reasons set out in this Part 18, the Contract will end immediately and you will receive a full refund for any Goods which have not yet been provided.

If you wish to end the Contract for this reason, you may inform Me in any way you wish (including by email, post, or telephone). Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and, where possible, your email address and telephone number.

Returning Goods After Cancelling and Ending the Contract

Subject to your right to partially cancel your Order under these Terms of Sale, if you cancel and end the Contract for any reason after Goods have been dispatched or delivered to you, you must return the Goods to Me. Please contact Me using the details provided above in Part 3.

If you are exercising your right to change your mind under the withdrawl period as set out in Part 17, you must return the Goods to Me no more than 14 calendar days after the day on which you informed Me that you wish to cancel, in the unopened sealed container in which it/they were delivered.

I will cover the costs of returning the Goods to Me in the following circumstances:

1. The Goods are faulty or misdescribed;
2. You are cancelling and ending the Contract because of upcoming changes to these Terms of Sale that you do not agree to;
3. You are cancelling and ending the Contract because of upcoming changes to the Goods that you do not agree to;
4. You are cancelling and ending the Contract because I have made an error in the price or description;
5. You are cancelling and ending the Contract because there is a risk that delivery of the Goods will be substantially delayed due to events outside of My Control;
6. You are cancelling and ending the Contract because you have a legal right to do so because I have done something wrong (including where I have not delivered the Goods on time and the circumstances in Part 14 paragraph 7 or 14 paragraph 8 apply); OR
7. In all other circumstances [including where you are exercising your right to change your mind under the withdrawl period, you must cover the costs of returning the Goods to Me, and ensure the sealed container in which the goods were delivered is unopened.

Refunds

All refunds due to you will be made using the same method used by you when paying for the Goods. You will be refunded the price paid for the Goods and for delivery, subject to the following limitations and deductions:

1. If you are exercising your right to change your mind under the withdrawl period, I may reduce your refund to reflect any reduction in the value of the Goods if that reduction has been caused by your handling of the Goods in a way that would not be permitted in a shop. If I issue the refund before inspecting the Goods and subsequently discover that you have handled them in this way, I may charge you an appropriate sum.
2. Standard delivery charges (i.e. the cheapest option available for your Order) will be refunded, but I do not reimburse premium delivery charges. If, for example, Our cheapest delivery option is First Class Post, but you select 24 hour express delivery, your refund for delivery charges will only be equivalent to the cost of the cheaper option.
3. All refunds due to you will be made as soon as possible. If you are exercising your right to change your mind under the cooling-off period, I will issue your refund within 14 calendar days of the day on which I receive the returned Goods.

Our Liability to Consumers

I will be responsible for any foreseeable loss or damage that you may suffer as a result of My breach of these Terms of Sale (or the Contract) or as a result of My negligence. Loss or damage is foreseeable if it is an obvious consequence of My breach or negligence or if it is contemplated by you and I when the Contract is created. I will not be responsible for any loss or damage that is not foreseeable.

I only supply goods for domestic and private use by consumers. I make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). I will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

Nothing in these Terms of Sale seeks to limit or exclude My liability for death or personal injury caused by My negligence (including that of My employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer including, but not limited to, those explained in the Parts above.

Complaints and Feedback

I always welcome feedback from My customers and, whilst I always use reasonable efforts to ensure that your experience as a customer of Mine is a positive one, I nevertheless want to hear from you if you have any cause for complaint.

If you wish to complain about any aspect of your dealings with Me, please contact Me using the contact details provided above in Part 3.

How We Use Your Personal Information

I will only use your personal information as set out in My Privacy Policy, available from www.suziepeters.com/privacy-policy/ and My Cookies Policy, available from www.suziepeters.com/cookies-policy/ .

What Happens if We Transfer this Agreement to Another Party

I may transfer (assign) My obligations and rights under these Terms of Sale (and the Contract) to a third party (this may happen, for example, if I sell My business). If this Occurs, I will inform you in writing. I will ensure that your rights under these Terms of Sale (and the Contract) will not be affected and My obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.

Other Important Terms

You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without My express written permission.

The Contract is between you and I. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

No failure or delay by Me in exercising any of My rights under these Terms of Sale means that I have waived that right, and no waiver by Me of a breach of any provision of these Terms of Sale means that I will waive any subsequent breach of the same or any other provision.

Law and Jurisdiction

These Terms of Sale, and the relationship between you and I (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 26 paragraph 1 takes away from or reduces your legal rights as a consumer.

If you are a consumer, any dispute, controversy, proceedings, or claim between you and I relating to these Terms of Sale or to the relationship between you and I (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

If you are a business user, any dispute, controversy, proceedings, or claim between you and I relating to these Terms of Sale or to the relationship between you and I (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.